Terms and Conditions

By using this service, you the customer confirm that you accept these terms and conditions and agree to abide by them.

The service is owned and operated by the Driver and Vehicle Licensing Agency (DVLA), an Executive Agency of the Department for Transport.

Access to the Service

This service allows individuals to apply for a duplicate Vehicle Registration Certificate (V5C) online. In the future, additional services and features may be added.

You should only attempt to access this service if you are authorised to do so i.e. you are or are acting on behalf of the registered keeper.

You will need the vehicle registration number, the Vehicle Identification Number (VIN), surname or business name and post code in order to access this service.

This service will be accessible to all individuals who wish to apply for a duplicate Vehicle Registration Certificate (V5C) from 7am to 8pm. (including weekends and bank holidays

Costs

There will normally be a £25.00 cost associated with this service.

DVLA reserve the right to amend the cost of this service without prior notice.

Termination

DVLA reserve the right to withdraw this service at any point and without prior notice.

Continuity of service

Where possible, DVLA will use reasonable endeavours to ensure that there is no break in the continuity of service and will only make changes when required. Outages may be required on occasions where essential upgrades to the service need to be implemented.

Disclaimer

DVLA does not accept liability for loss or damage incurred by users of this service, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with our service, its use, the inability to use, or results of the use of our service, any websites linked to it and any materials posted on it.

This includes loss of:

  • income or revenue
  • business
  • profits or contracts
  • anticipated savings
  • data
  • goodwill
  • tangible property
  • wasted management or office time

Websites or web pages to which this service is linked are for information purposes only.

DVLA does not control, endorse, sponsor or approve of content on such websites or pages, except where it is otherwise expressly stated.

DVLA does not accept responsibility or liability for any losses or penalties incurred as a result of your use of any links or reliance on the content of any website or web pages to which this service is linked.

Cookies and Privacy

We collect information about you in accordance with our privacy policy and our cookies policy. Please refer to these policies for further information.

Virus protection

DVLA will make every effort to check and test material at all stages of production. However, you the customer must take your own precautions to ensure that the process you employ for accessing this service does not expose you the customer to the risk of viruses, malicious computer code or other forms of interference which may damage your device.

DVLA does not accept responsibility for any loss, disruption or damage to your data or your device which may occur whilst using material derived from this service.

Viruses, hacking and other offences

If you the customer misuse the service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, or attempt to gain unauthorised access to the service or any server, computer or database connected to DVLA, attack our service via a denial-of-service attack or a distributed denial-of-service attack, you the customer would commit a criminal offence under the Computer Misuse Act 1990. DVLA will report any such breach to the relevant law enforcement authorities and may co-operate with those authorities by disclosing information about you to them.

Copyright and reproduction

The material featured on this website is subject to Crown copyright protection unless otherwise indicated. Please read the crown copyright page for more information.

You the customer are not permitted to adapt or modify the Information, any attempt to do so will constitute a breach of these terms and conditions.

The names, images and logos identifying DVLA are proprietary marks of DVLA. Copying DVLA logos and/or any other third party logos accessed through this site is not permitted without prior approval from the relevant copyright owner.

Changes

DVLA reserves the right, at its discretion, to make changes to any part of this service, the information, or these terms and conditions at any time. Should DVLA change these terms and conditions, an updated copy will be made available on this page.

Severability

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

If DVLA waives any rights available to it under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

Events beyond DVLA control

DVLA accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond its reasonable control. If DVLA waives any rights available to it under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.