Accessibility statement for Apply for a duplicate log book (V5C)

This accessibility statement applies to the service to get a duplicate vehicle log book

This website is run by DVLA. We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some headings have not been implemented correctly.
  • There are non-text elements which may be difficult for users with limited vision to see.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: vehicleservices@dvla.gov.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:

We’ll consider your request and get back to you in 3 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

  • Some headings have not been implemented correctly.
  • There are non-text elements which may be difficult for users with limited vision to see.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • WCAG Reference: 1.3.1 Info and Relationships – Level A - Some headings have not been implemented correctly, and some screen readers will navigate pages out of context.
  • WCAG Reference: 1.4.11 Non-text Contrast (Level AA) - There are non-text elements which may be difficult for users with limited vision to see as it does not meet the minimum requirement ratio for non-text content.

We plan to address these accessibility issues by 31st December 2026. When we publish new content we’ll make sure it meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Low Priority WCAG Level AAA

  • Focus appearance - The focus highlighting on the ‘Name on card’ input field and other controls on this page is a light orange, which does not meet the minimum requirement contrast ratio for non-text content. This means that keyboard-only users may struggle to easily identify this content when focus is placed on the element; the expected minimum ratio for non-text content against adjacent background colours is 3:1. The current colour contrast ratio is 1.64:1.

Preparation of this accessibility statement

This statement was prepared on 24 November 2025. It was last reviewed on 24 November 2025.

This website was last tested on 29 October 2025 against the WCAG 2.2 AA standard. The test was carried out by Digital Accessibility Centre Limited.